Order modification or cancellation is possible by emailing us via the contact form, before your package is shipped from the factory. Our hours are Monday to Friday (excluding public holidays) from 9:00 AM to 5:00 PM.
Outside of these hours, please send a message through your customer account under the "My Orders" section, click on "Details," and then "Add a message" at the bottom of the page.
So don’t wait—write to us asap!